The point of sale industry has seen a remarkable surge in advancement over the last several decades, as it has changed with the times to meet the emerging needs of new information technology. Programming languages have changed to enable ever more complex ideas to be expressed with greater speed and simplicity. Most experts expect the current trends to continue into the foreseeable future, enabled and enhanced by a continual influx of talented POS experts who continue to push the envelope of POS capabilities.
The advantage that the POS industry enjoys is also the mirror reflection of its chief challenge. The advantage lies in the industry’s pairing of evolving technologies with end-users who lack the skills to maintain pace with the changes. The challenge lies in making the POS systems easy enough for those technologically-impaired end users to navigate. Thus the most serious issue facing the POS industry is in determining how to develop a cutting edge POS system that can be readily understood by people who have no understanding of technology.
Though most users of POS systems are somewhat familiar with computer use, there are times when some are not. Those high maintenance users present a unique challenge to the POS industry, in that the amount of technology training that must be given to those people is substantial. However, for most users, a POS interface can be used with practically no training. Costs for POS services for trained users is less than the costs of providing the same services to high maintenance end-users, due to the decrease in time and effort that is required to support the system.
There are ways to reduce the costs associated with high maintenance users of POS systems. One way is to use a more stable operating system. Of the three operating systems in use – Microsoft Windows, Mac OS X, and Linux – Microsoft is the least stable and Linux is free. The math is pretty simple to do. A second way to reduce costs is by actively training your end users. Relying on the POS provider to train your high maintenance end users is not the most efficient use of your company resources. Most POS providers allocate no more than a couple of hours to training any high maintenance users. I f you have employees who cannot understand the system after that training, any additional training would be better and cheaper if done in-house.
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